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Asante is pleased to offer you certain confidential medical information about yourself via a secure Web-based version of our computer system called Asante MyChart.

To request an account, submit your request to the Asante clinic where you receive services. By requesting an Asante MyChart account, you agree to the Terms and Conditions of Use described below.

We think it is important for you to know how we handle information we communicate via Asante MyChart. This Terms and Conditions of Use outlines our practices and our sensitivity to your right to privacy. As a MyChart subscriber, you are explicitly requesting access to results (e.g. lab results, imaging results) related to your healthcare as soon as that information becomes available to Asante for release. We reserve the right to revoke access at any time for any reason. We may modify these Terms and Conditions at any time. Any modifications made to these Terms and Conditions will be effective immediately. Any aspect of Asante MyChart may be changed, supplemented, deleted or updated with or without notice at the sole discretion of Asante.

Response to Electronic Communication - Asante will use its best efforts to provide a timely response to electronic inquiries. Because the clinic staff who may be required to respond to your inquiry may not be immediately available, you should allow at least three (3) business days for a response. Emergency situations requiring immediate attention should not be submitted electronically.

With respect to any electronic communications sent by you, we are only able to respond to such communications based on the information you have provided. If there is insufficient information provided, we may be unable to provide accurate and reliable services.

Web Site Links - Asante MyChart may offer links to related medical Web sites not managed by Asante. These Web site link(s) are for your informational purposes only. Asante does not endorse and has not verified the accuracy of the information in/on these Web sites.

Minor Eligibility - You may request an Asante MyChart account if you are 14 years of age or older. Parents or guardians of minor children may request an Asante MyChart account on behalf of their minor children as well as access to their minor child's account by following the terms outlined in the "Proxy Access" section below. Under State and Federal laws, there are certain types of medical information that the parent or guardian of a minor patient may not view without authorization of the minor patient.

Proxy Access - Parents or guardians of minor children and individuals age 18 or older may request access to another individual's Asante MyChart account by completing the Asante MyChart Proxy Access Request Form and submitting it to the Asante clinic where they receive services.

  • In the case of minor children age 13 and younger, such access will only be granted to parties with parental rights or legal guardianship over the Asante MyChart account holder.
  • In the case of minor children between the ages of 14 and 17, such access will only be granted to parties with parental rights or legal guardianship over the Asante MyChart account holder and where the minor child has completed an Asante MyChart Proxy Access Authorization Form allowing such access. Such proxy access will expire when the minor reaches age 18.
  • In the case of individuals age 18 or older, such access will only be granted to the extent that the party requesting proxy access can demonstrate the legal right to the Asante MyChart account holder's medical information and, as applicable, where the Asante MyChart account holder has completed an Asante MyChart Proxy Access Authorization Form allowing such access.

An Asante MyChart account will be activated for both the proxy and the account holder. If the proxy's legal relationship with the account holder changes, the proxy is required to inform the clinic immediately. Asante reserves the right to revoke proxy access at any time for any reason.

E-mail Privacy - Patients who are users of Asante MyChart should be aware that they will be notified via e-mail when there is new medical information to be viewed in Asante MyChart. This means that any person with access to a patient's e-mail will be able to see this notification. This could include the patient's spouse, employer or anyone else that can access a patient's e-mail account. Although no private medical information will be sent, the notification that new medical information is available by accessing Asante MyChart may be information that a patient would not want others to know. Thus, patients should take this into account when providing an e-mail address.

Your confidential medical information in Asante MyChart will be accessible to staff as necessary to complete the functions of their job. Please know that if you send us an e-mail communication, it may be shared with any Asante staff that assists the physician in providing the patient's medical care.

Security and Confidentiality - Asante is committed to protecting the confidentiality of your medical information. We afford the same degree of confidentiality to medical information stored in Asante MyChart as is given to medical information stored by Asante in any other medium. We limit Asante employees' access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. We keep a record of all access to Asante MyChart, including the date and time of access by a patient, proxy, or Asante staff. We will take all appropriate steps to ensure information received from our online visitors is as secure as possible against unauthorized access and use.

As an Asante MyChart user, your role in maintaining the security of your medical information is: 1) choosing a strong password and changing it on a regular basis, and 2) keeping your login ID and password confidential.